Refund policy

Returns

We offer a 7-day return window, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return, items must be unused, unopened, and in the same condition as when received, with original packaging intact. Proof of purchase (receipt or order confirmation) is required.

To start a return, you can contact us at enquiry@refinol.com.my. Please note that returns will need to be sent to the following address: 

Damages and issues

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at enquiry@refinol.com.my with photos and order details so we can assess the issue and arrange a replacement or refund where applicable.

Non-returnable items

Due to hygiene and safety reasons, opened or used cat litter are not eligible for return.  If you are unsure whether your item qualifies for a return, please contact us before making a request.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may take additional time to reflect the refunded amount.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at enquiry@refinol.com.m